The IRCTC website has been experiencing significant technical disruptions, causing widespread frustration among passengers attempting to book train tickets. These repeated outages have raised serious concerns about the digital infrastructure of India’s online railway ticketing platform.
In December 2024 and early 2025, the IRCTC portal faced multiple technical challenges, particularly during critical booking windows like Tatkal ticket reservations, leaving thousands of passengers unable to complete their travel arrangements.
Outage Overview
| Key Details | Information |
|---|---|
| Total Outages in December | 3 major incidents |
| Average Downtime | 1-1.5 hours |
| Peak Disruption Time | 10 AM Tatkal booking |
| User Complaints | Over 2,500 reports |
| Affected Services | Website and Mobile App |
| Maintenance Frequency | Bi-weekly |
| User Impact | Ticket booking interruptions |
Technical Challenges
- Server Overload
- Maintenance Activities
- Captcha Server Failures
- Network Connectivity Issues
User Frustration Points
- Inability to book Tatkal tickets
- Sudden service interruptions
- Lack of clear communication
- Ticket availability challenges
Recommended User Actions
- Contact customer care
- Email support
- Use alternative booking methods
- Check site status periodically
Conclusion
The recurring IRCTC site downtimes highlight the urgent need for robust digital infrastructure and improved technical management in India’s online railway ticketing system. 
Stay Informed! Monitor official IRCTC communications for updates.
